Frequently Asked Questions

Our service

We take pride in offering exceptional service and we make every effort to ship your order promptly. Please expect your order within 7 - 10 working days for in stock items. Our products are dispatched from our central warehouses.

We have aligned ourselves with excellent delivery partners, yet there may be times when, despite our best efforts, the parcel may be delayed in the delivery process. At all times we will endeavour to work with our delivery partners to ensure timely delivery of your order. Our customer service number is 08456 017 262 and is open weekdays from 9.00am - 5.00pm.

Availability

We aim to hold all items in stock at all times. However, sometimes a product is even more popular than we expected, and because some of our suppliers are small family firms, there may be occasional delays. If so, we will contact you and give you our best estimate of delivery times and endeavour to keep you informed.

Prices

Prices are in UK pounds sterling and are inclusive of UK VAT at 15%. We currently only deliver within the UK.

Guarantee

All our carefully selected products are guaranteed for at least one year. If any product does not meet your expectations, please notify us as soon as possible return it to us, unused and in resaleable condition and in its original packaging within 28 days and we will either refund your money or replace the item. This is in addition to your statutory rights.

Privacy

All personal information collected through this website will be held securely in accordance with the Data Protection Act 1998. We are committed to protecting your privacy.

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What information do we collect?

The information requested from you at the checkout is considered the minimum required to process your order efficiently.

The information we hold will be accurate and up to date. You can check the information by emailing us. If you find any inaccuracy we will delete or correct it promptly.

Armorica, 19 Rams Walk, Petersfield, Hampshire GU32 3JA
Phone 08456 017 262 | Fax:01730 269 699
Website: www.armorica.co.uk | Email: enquiries@armorica.co.uk

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How much do you charge for delivery?

Goods are normally dispatched within 24 hours of receiving your order. This service costs just £4.95 per order. By contributing this small amount towards the cost of packing and sending the goods it enables us to keep the price for each item as low as possible - often, when other companies offer 'free' delivery, the delivery charge is built into each item so that you do pay for delivery, and, if you buy more than one item, you could end up paying a delivery charge several times over. Our customers have often told us that they prefer our system.

Although we always dispatch all orders as soon as possible, you should allow up to seven working days for delivery. For deliveries to Northern Ireland and the Scottish Highlands and Islands there is a delivery charge of £6.95.

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How quickly will I receive my order?

Goods held in stock are usually dispatched 1-2 working days after your order is placed. Smaller items under £80 in value are sent by 1st class post. Larger items are sent by Parcel Force. Some orders are dispatched directly from one of our suppliers. In this case a courier firm will deliver your order.

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What happens if I decide to return goods to you?

All our carefully selected products are guaranteed for at least one year. If any product does not meet your expectations, please notify us as soon as possible return it to us, unused and in resaleable condition and in its original packaging within 28 days and we will either refund your money or replace the item. This is in addition to your statutory rights.

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How can I contact you?

You may email us at enquiries@armorica.co.uk you may also phone us, our customer service number is 08456 017 262 and is open weekdays from 9.00am - 5.00pm.

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What if I cannot see the product I want on your website?

Please contact us by email on enquiries@armorica.co.uk or you may also phone us, our customer service number is 08456 017 262 and is open weekdays from 9.00am - 5.00pm. We will do our very best to help you locate the product you require.

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Can I collect my purchases direct from your shop?

Orders placed on-line must be delivered to an address specified on the order. If you would like to collect from our shop you will need to pay for your goods in the shop on collection.

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Can I see products from the website in your shop?

Many of the products on our website are available in the shop. As we are restricted for space in the shop the web site does contain additional products. If there is a specific item you would like to see or if you are travelling a distance please do check with us first.

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What if an item that I order is out of stock?

We aim to hold all items in stock at all times. However, sometimes a product is even more popular than we expected, and because some of our suppliers are small family firms, there may be occasional delays. If so, we will contact you and give you our best estimate of delivery times and endeavour to keep you informed.

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How do I know that my credit card details will be secure?

We aim to make our online transactions as secure as possible. The checkout process is performed on our secure server which will encrypt all your input making it impossible for any data transmitted from your computer to be intercepted by others. Credit card transactions are performed by SagePay who are a secure e-commerce provider. SagePay will take your credit/debit card details and validate them. You will then be returned back to our website to finish the transaction. For this reason the only information we keep is whether your transaction is successful or not. No credit card details are kept on the Armorica website.

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How do I dispose of my used electrical goods?

WEEE Regulations:

The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.

It is important that the amount of WEEE sent to landfill sites is reduced because:

• Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
• WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.

Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Armorica have "done our bit" by helping to fund the improvement of the UK's recycling network. This means that you can not return your WEEE to us for disposal. You can however return your WEEE to a local Civic Amenity site for free.
To find your nearest site use the link below:

http://www.recycle-more.co.uk/banklocator/banklocator.aspx

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.

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